FAQ / When I click “Read Tag”, the software “hangs” for about 30 seconds and gives me a tag code of ‘0’ or a blank tag code field.

• Check to see if the registration reader (Amano RS/RH/RR/RM) drivers are installed properly.
• Make sure the tag is being presented long enough for the registration reader to read the tag.
• Make sure there is only one Amano USB device plugged into the computer. Occasionally, 2 Amano USB devices conflict with each other.
• Make sure the correct tag type is used for the reader. If it is, try a different tag in case the tag is faulty.

Posted in: Access Control