FAQ
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Access Control
The transaction viewer reports a lot of time-outs on specific terminals.
It is possible that you do not have sufficient power to the unit or the current is not sufficient. This occurs when a strike lock or mag lock is connected to the same power source and when a relay is activated, the lock draws too much current thus resetting the unit.
It is also possible that you do not have back EMF protection (MOVs) installed on the locks and the units are being reset. Refer to the hardware manuals for instructions on installing back EMF protection.
Another possibility is that certain sites where transmission lines are long or multiple star formations are used, may experience “time-outs” on certain Amano controllers or terminals. These are caused by reflections on the RS485 lines. To solve the problem it may be necessary to terminate the lines. It is always best to contact support at 800-390-5837 before trying this option.
When I click “Read Tag”, the software “hangs” for about 30 seconds and gives me a tag code of ‘0’ or a blank tag code field.
- Check to see if the registration reader (Amano RS/RH/RR/RM) drivers are installed properly.
- Make sure the tag is being presented long enough for the registration reader to read the tag.
- Make sure there is only one Amano USB device plugged into the computer. Occasionally, 2 Amano USB devices conflict with each other.
- Make sure the correct tag type is used for the reader. If it is, try a different tag in case the tag is faulty.
Which ports do I need to have open on my firewall for Amano Hardware and Software to function properly?
This applies to AmanoNet, Nexus220, and NexusLite systems.
| Port | Type | Name |
| 80 | TCP | Web Reports |
| 443 | TCP | SSL Web Reports |
| 1433 | TCP | SQL Server Port |
| 3050 | TCP | Firebird |
| 10002 | UDP | ECII Controller Port |
| 10005 | TCP/UDP | Nexus220 Controller Port |
| 10008 | TCP | iTRT Terminal Port |
| 10500 | UDP | Discovery |
| 11010 | TCP | Sagem |
| 26660 | TCP | Ziton |
| 26661 | TCP | Alarm Viewer |
| 26663 | TCP | IXP120 |
| 26663 | TCP | Transaction Viewer |
| 26665 | TCP | Messaging Port |
| 26666 | TCP | Caddx |
| 26667 | TCP | Door Status Port |
| 26668 | TCP | Engine Status Port |
| 26669 | TCP | Host Validation Port |
| 26680 | TCP | Security Server Port |
What are the cable requirements for Amano hardware?
Controller to Terminal: West Penn 77291 or equivalent 
Terminal to Remote Reader: West Penn D3651 or equivalent
Terminal to Antenna Reader: West Penn D3653 or equivalent
Terminal to Wiegand Reader: West Penn 3271 or equivalent
Power: West Penn 244 or equivalent